Effective Date: June 17, 2025
Last Updated: June 17, 2025

1. Information We Collect

We collect:

  • Personal Information: Name, email, mailing address, phone number provided during account creation or orders.
  • Health Information: Health conditions, medications, and prescribing provider details for prescription fulfillment.
  • Payment Information: Credit card and mobile money details, processed securely by our payment processor.
  • Log Data: IP address, browser type, and pages viewed for Site analytics.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders, including prescription verification and shipping.
  • Communicate about orders, services, or policy updates.
  • Improve Site functionality and user experience.
  • Comply with legal obligations, such as responding to legal requests.
  • Protect our rights, property, or safety, and that of our users.

3. Information Sharing

We share information with:

  • Licensed pharmacists and healthcare providers for prescription fulfillment.
  • Service providers (e.g., payment processors, shippers) bound to protect your data.
  • Authorities as required by law (e.g., court orders).
  • Partners with your consent (e.g., for marketing).

We do not sell your personal information for third-party marketing.

4. Data Security

We use encryption and secure storage to protect your data, in compliance with the Data Protection Act, 2012 (Act 843). However, no online transmission is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Under the Data Protection Act, 2012 (Act 843), you may:

  • Access: Request your stored personal information.
  • Correct: Update inaccurate or incomplete data.
  • Delete: Request data deletion, subject to legal retention requirements.
  • Withdraw Consent: For data processing, where applicable.
  • Object: To direct marketing or automated decision-making.

Contact us at contact@vicdorisstore.com to exercise these rights. We respond within 30 days.

6. Children’s Privacy

The Site is not for children under 13. We do not knowingly collect their data. If we discover such data, we will delete it promptly.

7. Compliance with Data Protection Laws

Vicdoris Store is committed to complying with the Data Protection Act, 2012 (Act 843) of Ghana. We are registered with the Data Protection Commission and adhere to its data protection principles, including fairness, lawfulness, transparency, and data minimization, particularly for sensitive health information.

8. Changes to This Policy

We may update this Policy, posting changes with the effective date. Continued Site use after updates signifies acceptance.

9. Contact Us

For privacy concerns, contact us at info@vicdorisstore.com or 0243940491/ 059 938 1112