At Vicdoris Pharmacy, we are committed to providing high-quality products and excellent customer service. We understand that there may be occasions where you need to return or exchange an item. Please read our return policy carefully.

Items Eligible for Return

We can only accept returns for items that meet the following conditions:

  • The product is unopened, unused, and in its original packaging.
  • The return request is made within 7 days of purchase.
  • You have the original receipt or proof of purchase.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Prescription medicines
  • Over-the-counter medicines
  • Any item that has been opened, used, or tampered with

Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery/purchase with clear photos of the product and packaging. We will arrange for a replacement or refund as applicable.

Refunds

  • Refunds will be processed to your original payment method within 2 hours after the returned item is inspected and approved.
  • Delivery fees are non-refundable, unless the return is due to our error.

How to Return

  1. Contact our customer service on 024 394 0491 / 059 938 1112 with your order details.
  2. Bring the item and proof of purchase to:
    • Vicdoris Pharmacy, Ring Road Central 71
    • North Kaneshie – Palace Street, Adjacent Kaneshie Polyclinic
  3. Our team will inspect the product and process your refund or exchange.

Vicdoris Pharmacy reserves the right to refuse returns that do not meet the above conditions.

Store Information

Address: Ring Road Central 71 / North Kaneshie – Palace Street, Adjacent Kaneshie Polyclinic
Contact: 024 394 0491 / 059 938 1112
Email: retailvicdorispharmaceuticals@gmail.com